In a bid to enhance customersâ€™ satisfaction, Diamond Bank Plc has hosted a customer forum for its customers in Delta state. The event was held at the Chevron Club in Warri, Delta State.
In his opening remark, Executive Director, Regional Businesses, South Directorate Diamond Bank PLC, Mr. Victor Ezenwoko stated that the job of the bank is service and if one is not being serviced well, the bank has failed in its responsibility.
â€œOur job is service. Banking is like the job of an insurance agent. If one is not doing well and fails to listen or take corrections one has failed in his responsibility. We might be working and think we are doing well and that our customers are happy while that is not the case. We are here today because without our customers we will be nowhere. Some have been with us from the get-go and their business have grown and their children are grown also and they are still with us. We are here to ask how we have served you and how we can do better,â€ Ezenwoko said.
Also speaking, ATM Service Supervisor, Mr. Chukwudi Ibeh spoke on the importance of cashless banking as it has been embraced in Lagos State stating that cashless banking is of great importance and he further encouraged Deltans to embrace the culture.
Group Head, Technology and Business Solutions, Mr. Edafe Omojughare thereafter highlighted the benefits of having a cashless Nigeria.
He said, â€œWe have the infrastructure in a place and I can assure you that your online transactions are safe and with Diamond Bank you can do immediate transfers. You can download the Diamond Mobile banking application on your smartphone and even transfer foreign currencies.â€
Head, Customer Experience, Diamond Bank PLC, Mrs. Shirley Uyakonwu said, â€œAlongside hosting forums like this, there are other opportunities that allow for feedback from you. Customers may choose to complain by telephone, in person or in writing. We have the toll-free phones in our banking halls and ATM points where you can call for complaints or enquiries. There are people by the phones waiting for you to callâ€.
Continuing, Mrs. Uyakonwu said, â€œThere is the dedicated email address, firstname.lastname@example.org, complaint/compliment cards in branch banking halls, an online complaints form on our website and also face-to-face interactions with customers. We also have the customer satisfaction base where we have a consultant who goes through our database to find out how we are dong from our customers.â€
Some of the customers of the bank used the opportunity to clarify some issues. Mr. Dukuye Erakpouri, Regional Manager Diamond Securities asked for more information on the measures put in place to help voluminous cash withdrawals.
Responding, Mr. Edafe Omojughare, Head of Technology of the bank, said the bank has put in place several measures to ensure that customersâ€™ funds are safe.
The event had in attendance His Royal Majesty, James Omeruo, Ogurimerime, Ukori 1, Ovie of Agbor Kingdom who served as the Chairman of the occasion, WAZOBIA FM, Honest Akpos who compered the event, Nigeria top comedian, Gandoki and others.