Agents and customers of Opay, a mobile-based platform for payment and other associated services, are currently panicked and upset.
The illicit deductions began gradually, with small sums being taken from customers’ accounts without their knowledge, according to findings.
Although several customers became aware of the situation and began making calls to others who confirmed it, they blamed it on a momentary technical malfunction.
However, they became concerned after large sums were withdrawn from their accounts in quick succession within 48 hours, according to an agent.
Meanwhile, our investigation revealed that the fraudsters obtained access to the platform’s dashboard of its agents and consumers, transferred their funds, and used their identities to take out loans worth millions of naira.
Some of the agents told the media that they had filed multiple complaints with Opay, but that the actions did not cease, but rather intensified by the day, resulting in a big demonstration at the company’s headquarters in Lagos.
Under the excuse that they were not authorized to speak to the media about the matter, Opay personnel refused to speak to their customers who had picketed their premises days before.
In response to the numerous complaints and accusation, the company’s Managing Director, Iniabasi Akpan, issued a statement saying that the management team has handled unhappy consumers by treating their complaints with the utmost priority.
Other consumers who voiced out, on the other hand, rejected Opay management’s statements, stating that their complaints were still unresolved at the time of filing this story.
Due to the platform’s recent vulnerability, both consumers and Opay agents have deemed it hazardous for business.